Armourlite Officer Series AL803 Men's Watch - Blue Dial, Black Leather Strap, Water Resistant, Luminous Hands - Perfect for Business, Casual & Outdoor Activities

I bought an ARMOURLITE 2 years ago and loved it...great night visibility, and as a firefighter paramedic it was highly reliable and easily visible. Unfortunately it was stolen from a club locker, so I purchased a this version as a replacement. It showed up in the box, nicely packaged, and COMPLETELY DEAD. What kind of quality testing allows this? How do you ship a watch that’s completely nonfunctional? Sent it back to Amazon, hopefully the replacement will work.